Booking Cancellation & No-Show Policy

Reliability is the foundation of the Premium Cab Melbourne network. Because we operate a professional, pre-booked dispatch system, our drivers commit their time and resources specifically for your reservation.

To ensure service efficiency for our corporate clients and independent drivers, we have established the following clear cancellation and no-show guidelines.

1. Modification & Cancellation (2+ Hours Notice)

Customers may modify or cancel a pre-booked ride completely free of charge, provided the request is received at least two (2) hours prior to the scheduled pickup time. If the booking was prepaid, a full refund will be processed to the original payment method.

2. Late Cancellations (Under 2 Hours Notice)

If a booking is cancelled less than two (2) hours before the scheduled time, or after the driver has commenced transit to the pickup location, a dispatch reservation recovery fee of $20.00 AUD (or 50% of the quoted fare, whichever is lower) will be applied. This covers the operational costs of the dispatch.

3. The “No-Show” Policy

A booking is officially classified as a “No-Show” under the following conditions:

• Standard Pickups: The passenger is not present at the designated location within 15 minutes of the scheduled time and cannot be reached via the booking phone number.
• Airport Pickups: The passenger is not present at the designated terminal pickup zone within 60 minutes of the flight’s confirmed landing time, and has not initiated contact with the driver.

In the event of a No-Show, the customer is liable for the full quoted fare of the trip.

4. Proactive Flight Tracking

We monitor real-time flight radar data for every Affordable Melbourne Airport Transfer. If your flight is delayed, we automatically adjust your chauffeur’s arrival time. You will not be penalised for airline delays beyond your control.

5. How to Modify Your Booking

All changes must be confirmed by our dispatch team. Do not assume a booking is cancelled until you receive an official confirmation via text, email, or phone.