AUSTRALIAN PRIVACY PRINCIPLES COMPLIANCE

Privacy Policy & Data Governance

This Privacy Policy outlines how our transport organisation collects, uses, discloses, and safeguards your personal information in strict compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Operating across Greater Melb, we deliver accessible executive transit—dependable Silver Service Taxi Melbourne dispatches and priority airport transfers at transparent, everyday rates.

1. Collection of Personal Information

We collect personal information that is reasonably necessary to confirm, log, and dispatch your transit requests. Information is captured when you:

• Reserve a vehicle via our online Book Fixed Rate intake engine
• Contact our Victorian 24/7 live dispatch centre via phone, email, or direct messaging
• Coordinate an urgent Affordable Melbourne Airport Transfer itinerary
• Establish or manage a corporate corporate travel account

Captured data may include passenger full names, mobile contact numbers, billing email addresses, geographical pickup and drop-off coordinates, flight numbers, and specific kerbside instructions. We also log standard, non-identifying website analytics to maintain the digital security and functionality of our flagship Premium Cab Melbourne portal.

2. Operational & Financial Use of Data

Your personal information is utilized strictly for legitimate operational, logistical, and administrative purposes:

• Processing and dispatching guaranteed Fixed Price Taxi Melbourne bookings with zero algorithmic surge pricing
• Syncing live air traffic radars to coordinate precise Tullamarine express kerbside staging
• Issuing automated, ATO-compliant Tax Invoices (all upfront flat rates are fully inclusive of GST)
• Managing recurring corporate account retainers, invoicing ledgers, and customer support inquiries
• Meeting statutory statutory compliance obligations mandated by Safe Transport Victoria

3. Disclosure & Third-Party Governance

We strictly respect confidential corporate discretion. We never sell, rent, trade, or distribute client data to third-party marketing networks. Information disclosure is strictly restricted to:

• Accredited professional career chauffeurs within our Silver Taxi Melb network actively assigned to complete your specific transit
• Regulatory authorities (Safe Transport Victoria) or law enforcement agencies where legally compelled
• Authorized payment gateways and legal institutions required to verify merchant transactions or investigate fraudulent booking activity

4. Data Storage, Security & Retention

All digital booking submissions are secured via active SSL encryption. Access to passenger ledgers and corporate account records is restricted exclusively to authorized Melbourne dispatch coordinators.

We retain operational booking logs and financial records only as long as legally mandated under Australian taxation and transport legislation to resolve disputes and verify GST reconciliation. Upon expiration of this statutory retention window, personal data is permanently deleted or irreversibly anonymised.

5. Access, Correction & Inquiries

You maintain the statutory statutory right to access, inspect, or correct your personal records at any time. For privacy inquiries, fare verifications for the Best Value Taxi Melbourne Airport route, or corporate account administration, contact our Victorian operations desk: